What Is
Guest Central?

Guest Central is an AI-powered assistant designed to transform guest interactions in the tourism, hospitality, and leisure sectors. By offering personalised, 24/7 support, Guest Central enhances the guest experience, empowers your team, and ensures your service is always available when it’s needed most.

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Benefits of an
AI Assistant

24/7 Guest Support

Provide instant and personalised assistance to guests at any time of day or night via your website or online compendium.

Cost Efficiency

By automating routine tasks and answering enquires, AI reduces the need for additional staff, leading to significant cost savings.

Guest Engagement

AI assistants can keep guests engaged through interactive features, such as local recommendations & activity suggestions

Data-Driven Insights

Gather valuable data on guest preferences and behavior to inform future marketing and operational decisions.

Features

  • Common Guest Queries: Address frequent questions like “What time is check-out?” and “How do I connect to the Wi-Fi?”
  • Local Tours & Attractions: Recommend popular activities and tours in the area, tailored to guest interests.
  • Live Weather & Surf Reports: Provide real-time updates on weather, surf, and snow conditions so guests can ask questions like “What’s the surf like today?”
  • Dining & Bar Recommendations: Offer detailed information on the best local restaurants, cafes, and bars.
  • Event Listings: Keep guests informed about upcoming events, festivals, and happenings nearby.
  • Digital Compendium: The AI Assistant is equipped with the hotel’s in-room compendium details, answering questions such as “How do I operate the TV?”
  • Multi-Language Support: Communicate effectively with guests from around the world, with support for over 100 languages.

Ready
to transform your customer experience?

With our industry expertise and customer-centric approach, we deliver exceptional experiences that set your brand apart. Let us help you turn every interaction into an opportunity to attract, delight and retain your customers.

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Our Process
3 Steps to Success

Step 1
AI Consulting & 
Strategy

We understand your goals and provide expert advice to align the AI assistant with your brand and guest needs.

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Step 2
AI Set-up &
Integration

Using cutting-edge technology, we implement a customisable assistant capable of handling enquiries, bookings, and personalised recommendations—all in real-time, 24/7.

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Step 3
AI Management &
Support

From seamless integration to ongoing training and assistance, we ensure the AI assistant evolves alongside your business.

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AI Assistant

Case Studies

Seahaven Resort

Constant phone calls about bookings, dietary options, and simple reservation changes were pulling staff away from what mattered most – looking after guests in the restaurant.

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Top Snow Travel

Whether you’re dreaming of fresh powder in Chamonix, family-friendly slopes in Les Gets, or gourmet dining in Courchevel, Top Snow Travel’s AI-powered travel agency chatbot is ready to help.

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Bistro C Restaurant 

Constant phone calls about bookings, dietary options, and simple reservation changes were pulling staff away from what mattered most – looking after guests in the restaurant.

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Billabong Sanctuary

To keep guests informed without overwhelming staff, Billabong Sanctuary turned to Guest Central’s AI-powered attraction chatbot, providing instant, accurate answers 24/7 in multiple languages.

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Glen Eden Resort

Nestled on the pristine shores of Peregian Beach, Glen Eden Resort is a laid-back, family-friendly getaway. Like many coastal resorts, the team fields a steady stream of enquiries.

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