Enhancing guest support 
from booking to check-out

Nestled on the pristine shores of Peregian Beach, Glen Eden Resort is a laid-back, family-friendly getaway offering direct beach access and self-contained holiday units. Like many coastal resorts, the team fields a steady stream of enquiries.

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Client
Challenge

From prospective guests planning their stay to current guests seeking quick answers about facilities and local attractions. To deliver fast, consistent support without stretching reception staff, Glen Eden partnered with Guest Central to introduce an always-available AI-powered resort assistant. Glen Eden’s guests often had similar queries, including:

  • “What time is check-in and check-out?”

  • “Where’s the nearest café or restaurant?”

  • “How do I connect to the Wi-Fi?”

  • “What’s the best way to get to Eumundi Markets?”

While important, these repetitive questions took staff away from other guest services, especially during busy changeover days. Outside reception hours, enquiries often went unanswered until the next morning, potentially losing booking opportunities or frustrating in-house guests.

The Guest Central
Solution

Guest Central implemented a custom-trained AI assistant that serves both pre-arrival and in-stay needs:

Key Features:

  • Facility information: pool hours, BBQ area details, Wi-Fi instructions, parking info.

  • Local recommendations: dining, attractions, markets, and day trips in the Sunshine Coast region.

  • Transport guidance: directions, public transport tips, and airport transfer options.

  • 24/7 availability: ensuring guests can get answers anytime, even when reception is closed.

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AI Assistant 
Impact

  • Reduced repetitive calls and emails to reception, freeing staff for operational tasks.

  • Improved guest satisfaction with instant, accurate information — both before and during their stay.

  • Increased booking conversions by handling after-hours enquiries in real time.

  • Created a more self-sufficient guest experience, without sacrificing personalised service.

Peregian

It’s like having an extra staff member who never sleeps — our guests get the answers they need straight away, and our team can focus on making their stay memorable.

Give your guests a 24/7 concierge without adding to your payroll. See how Guest Central can transform the in-stay experience.

Let us show you how Guest Central can revolutionise your service. Schedule a demo or contact us for more information.

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