How it Works
3 steps to success
At Guest Central, we don’t just provide AI assistant solutions—we partner with you to create meaningful guest experiences and operational excellence tailored to your unique business needs. Backed by our extensive experience in tourism, hospitality and destination marketing, we ensure that your AI assistant is not just another tool but a seamless extension of your brand.
Get StartedStep 1
AI Consulting & Strategy
We start by diving deep into your business goals, operational needs, and guest expectations. Our team of experts works closely with you to craft a tailored AI strategy that aligns with your brand identity and sets the stage for a seamless integration. From identifying the right functionalities to prioritising guest needs, this step ensures your AI assistant is designed to achieve measurable results.
Step 2
AI Set-up & Integration
Leveraging cutting-edge AI technology, we implement a powerful and customisable AI assistant into your existing systems. Our focus is on creating a solution that seamlessly integrates with your workflow, empowering your business to operate more efficiently.
How we help
Hotel & Resorts
From boutique hotels to large resorts, your guests expect seamless and personalised service throughout their stay. Our AI assistant solutions are designed to complement your staff, helping you provide the exceptional service that sets you apart.
AI Assistant Features:
- Answering Common Guest Queries: “What time is check-out?” and “How do I connect to the Wi-Fi?”
- Local Tours & Attractions: Recommend popular activities and tours in the area, tailored to guest interests.
- Live Weather & Surf Reports: Provide real-time updates on weather, surf, and snow conditions so guests can ask questions like “What’s the surf like today?”
- Dining & Bar Recommendations: Offer detailed information on the best local restaurants, cafes, and bars.
- Event Listings: Keep guests informed about upcoming events, festivals, and happenings nearby.
- Digital Compendium: The AI Assistant is equipped with the hotel’s in-room compendium details, answering questions such as “How do I operate the TV?”
- Multi-Language Support: Communicate effectively with guests from around the world, with support for over 100 languages.
How we help
Destinations
For destination marketing organisations, local governments, or community-led attractions, creating an engaging, visitor-friendly experience is essential. Our AI solutions help destinations shine by providing valuable information, personalised recommendations, and seamless support to visitors exploring your location.
AI Assistant Features:
- Interactive Visitor Guides: Offer real-time information about events, landmarks, and local businesses through a virtual assistant available on your website or mobile app.
- Live Weather & Surf Reports: Provide real-time updates on weather, surf, and snow conditions so guests can ask questions like “What’s the surf like today?”
- Localised Recommendations: Provide tailored suggestions for restaurants, bars and accommodations based on visitors’ preferences and proximity.
- Local Tours & Attractions: Recommend popular activities and tours in the area, tailored to guest interests.
- Sustainability Education: Educate visitors about sustainable practices and encourage eco-friendly exploration of your destination.
- Answering Common Visitor Queries: “How do I get there?” and “When is the best time to travel?”
How we help
Tours & Attractions
Whether you operate a theme park, guided tour company, or local attraction, our Guest Central ensure your guests get the information and support they need to create unforgettable experiences.
AI Assistant Features:
- Answering Common Guest Queries: “How long is the tour?” and “Is your park accessible?”
- Virtual Tour Guide: Provide real-time updates, attraction details, and itinerary suggestions to visitors exploring your destination.
- Increased Accessibility: Offer multilingual AI support to help international guests feel welcome and informed.
- Enhanced Marketing: Use AI to share tailored recommendations for add-ons, premium experiences, or nearby attractions.
How we help
Hospitality
Restaurants, cafés, and bars face the dual challenge of providing exceptional service while managing high-volume operations. Our AI assistant solutions help you strike the perfect balance.
AI Assistant Features:
- Answering Common Guest Queries: “Do you sell gift vouchers” and “how can I change my booking?”
- Menu Assistant: Answer dietary questions like ‘what do you have that’s Gluten Free?” or “Do you have any vegan options”
- Enhanced Guest Interactions: Use AI to suggest pairings, promote daily specials, or upsell premium menu items.
- Streamlined Feedback Collection: Gather and analyse guest feedback efficiently to identify areas for improvement.
Step 3
AI Management & Support
Once your AI assistant is up and running, we don’t just walk away—we provide ongoing support to ensure its continued success.
- Performance Monitoring: track guest interactions and identify areas for improvement.
- Updates & Enhancements: Periodic updates to keep your assistant aligned with evolving guest expectations and technological advancements.
- Dedicated Support: Our team is always available to address any questions, troubleshoot issues, or implement new features.
With our management and support services, your AI assistant remains a valuable, adaptable tool that grows alongside your business.
Ready to Transform Your Guest Experience?
Let us show you how Guest Central can revolutionise your service. Schedule a demo or contact us for more information.